FAQ


Pattern Help?

If there was more time in the day and about 3 additional clones of myself, I would love to help every single one of you with sewing questions and construction help.  Unfortunately I am only one person and can’t be available to help everyone.  Please consider joining the Lil Luxe Group on Facebook.  Our 6k+ group has many talented seamstresses and Lil Luxe pattern vets around the world who are available for help, support, encouragement and will probably be able to respond to your questions much faster than I would!

Printing/File Help?

Please read our troubleshooting guide HERE

Lost/Can't access Pattern files? 

If your purchase was made prior to May 12, 2017 and you did not save your pattern files in April when notifications were made regarding our website switch, please process a (File Request).  Emailed links to your downloads are expired...Login to your account (reset your password if necessary) to make sure your purchase history is there, then proceede with File Request if necessary.  If you submitted a File request or purchased after May 12, 2017 all of your patterns have been updated with the most recent version of the pattern (including A0 & US plan print files) automatically and are available in YOUR LIL LUXE ACCOUNT.  In some cases you may have multiple accounts because you may have checkout out under a different email, in this matter please submit a (File Requestand give me as much information (email, order #, receipt, etc.) so that I may find your account.

Account Access? 

If you can't access your account, try resetting your password.  The password reset will be sent to the email you've associated with your account.

Contact

Lil Luxe Collection is located in the USA, Central Standard time zone and is run by a team of ONE.
For specific questions and inquiries please email
info@lilluxecollection.com
Many tags/messages get lost or end up in an others folder on Facebook and other social medias so I ask that you please DO NOT tag or send me private messages on Facebook or send me conversations on Etsy. Email is the best way for me to keep track and respond.
Before emailing, please read through our footer section at the bottom of this page or follow the links mentioned above where your question may be answered.  Inquiries are not currently being monitored on a daily basis.  Your email will be answered as soon as possible Monday-Thursday.
Thank you for your patience and understanding.

 

 


Sale

Unavailable

Sold Out